Drive operational excellence in billing as Genesys' next Enterprise Support Engineer. Your role focuses on customer-centric solutions within a complex billing ecosystem.
In this role at Genesys, you will support the reliability and performance of our Billing Services platform while collaborating with diverse teams to troubleshoot and resolve operational challenges. A solid technical background is essential to facilitate seamless integration and functionality of our SaaS billing services.
Key Responsibilities:
• Provide support for monitoring and troubleshooting billing systems
• Participate in 24/7 operational support including quarter-end cycles
• Investigate service incidents and integration issues
• Collaborate with engineering teams for defect resolution
• Maintain operational documentation and runbooks
Requirements:
• 2-3+ years in IT billing or application support
• Strong background with AWS, Salesforce, and Zuora
• Excellent analytical skills fo...