**Position Summary**
**Essential Functions**
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as the main point of contact for assigned clients, building and maintaining strong, long-term relationships.
- Understand clients' business goals and expectations, offering strategic input to enhance outcomes and service experience.
- Proactively identify and resolve client concerns, escalating appropriately to whom and when needed.
- Manage multiple client accounts simultaneously, ensuring deliverables are met on time and within budget.
- Collaborate closely with the Hotels Division to align service delivery with client needs and drive high performance.
- Facilitate clear communication between clients and internal departments to ensure alignment on projects, updates, and priorities.
- Oversee the planning, execution, and quality delivery of client-related projects, campaigns, and initiatives.