Role Profile

Job Level 4S – Delivery, Lead Specialist

Reporting

Reporting To: Job Level 5 – Delivery, Senior Manager

Direct Reports: None

Role Description

Overall objective of the role: Responsible for supporting the country and using your functional and technical expertise and country specific knowledge to support the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines。

Main Responsibilities

• Support Managers with client engagement, ensuring all information is accurate and provided on time
• Support the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager
• Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized
• Lead projects designed to improve customer satisfaction and business performance
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