*** This role is fully on-site in Umhlanga***

Are you a fluent German speaker with a passion for delivering high‑end customer support? We are searching for dynamic, solutions‑oriented professionals to join our premier Digital Retail team. Operating from the beautiful coastal hub of Umhlanga, you will represent a world‑renowned e‑commerce giant, delivering world‑class service to our DACH (Germany, Austria, Switzerland) customer base.

This position serves as a fantastic springboard for establishing an international career within one of South Africa's leading economic and tech centers.

Core Responsibilities Omnichannel Support: Professionally manage complex customer queries across phone, email, and live chat, focusing on global shipping, logistics, and digital payment systems. First-Touch Resolution: Analyze and resolve customer issues effectively during the very first contact to maximize satisfaction. Industry Expertise: Stay informed on the latest digital reta...