Mercier Consultancy MD is seeking dedicated German-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. This position involves delivering expert customer service to German-speaking clients, assisting them with insurance inquiries, claims, and policy information to ensure a seamless and positive customer experience.

Key Responsibilities

• Provide professional and empathetic support to German-speaking customers regarding insurance products, claims processing, and policy details through phone, email, and chat.
• Assist customers in resolving issues efficiently and accurately while maintaining high service standards.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal departments to address complex customer concerns and escalate when necessary.
• Stay updated with the latest insurance products, regulations, and company policies to deliver ac...