Key Responsibilities:

• Offer technical assistance to customers through voice, email, and chat channels.
• Troubleshoot and resolve customer inquiries and issues related to our products and services.
• Provide clear and concise information to customers, guiding them through solutions.
• Document customer interactions and maintain accurate records in our support system.
• Collaborate with team members to escalate and resolve complex technical issues.
• Continuously update knowledge on products and services to provide accurate support.

Requirements:

• Fluent proficiency in German and B2-level proficiency in English.
• Strong communication skills, both written and verbal.
• Previous experience in customer support or a technical support role is preferred.
• Ability to work independently and as part of a team.
• Strong problem-solving ...