We are looking for a German Speaking Service Desk Agent to join an international IT support team. In this role, you will provide first-line technical support to end users, handle incidents and service requests, and ensure high-quality customer service in a multilingual environment.

Your responsibilities will include:

• Managing incoming incidents and service requests via phone, email, and ticketing systems
• Creating, categorizing, tracking, and resolving support tickets
• Monitoring and escalating tickets according to agreed service levels
• Collaborating with technical teams and internal stakeholders
• Providing remote troubleshooting and technical assistance to end users
• Maintaining documentation and knowledge base articles
• Supporting onboarding and knowledge-sharing activities within the team
• Participating in an on-call support rotation
• Handling major incidents and communicating updates to rele...