HGS German Bilingual Agent

The German Bilingual Customer Service Representative is responsible for providing high-quality support to customers in both German and English. The role involves handling inquiries, resolving issues, and ensuring excellent customer satisfaction through various communication channels.

Responsibilities

English Responsibilities

• Handle customer inquiries via phone, email, and chat in German and English
• Provide accurate information about products and services
• Resolve customer complaints and issues efficiently
• Document customer interactions in company systems
• Maintain a high level of professionalism and courtesy
• Follow company policies and quality standards
• Meet performance targets (KPIs, CSAT, AHT, etc.)
• Escalate complex issues when necessary
• Assist with order processing, billing, or technical support
• Participate in trai...