About the Role

The Manager, Implementation Services is responsible for leading the Implementation Services team and overseeing the successful planning, execution, and delivery of customer projects. This role ensures projects are completed on time, within budget, and in alignment with customer expectations while maintaining exceptional service quality throughout the engagement lifecycle.

The Manager, Implementation Services provides leadership, mentorship, and performance management for team members, fosters a culture of accountability and continuous improvement, and serves as a key point of coordination between customers, internal departments, vendors, and strategic partners. This position is accountable for project governance, resource planning, operational efficiency, customer satisfaction, and achievement of departmental service delivery objectives and key performance indicators.

The Manager, Implementation Services combines strong leaders...