Customer Success Manager – TELUS Health

What you’ll doAs a Customer Success Manager, you will be at the forefront of driving the ongoing success of our valued clients. You will quarterback the strategic planning, management, and measurement of their success through initiatives such as on‑site business reviews, product roadmap presentations, and customer community events. Your role will also involve being a strong advocate for our clients, ensuring their needs are met and their voices are heard. Successful Customer Success Managers are laser‑focused on achieving outcomes and are passionate about helping clients define and achieve their own success.

Responsibilities

• Maintain the highest level of client loyalty by developing relationships at all levels within the client organization, particularly with C‑level executives.
• Conduct comprehensive business reviews and collaboratively create success plans.
• Drive engagement of TELUS Health so...