Global Contact Centre Director
Multi-site contact centre operation (UK & International)
Leeds based (fully on site)
Strictly £75,000 - £95,000 depending on experience

Due to business requirements - candidates will need to be based within a 1 hour commute of Leeds.

Client Details

Our client is an industry leader within their field and have truly global footprint, with sites and customers in multiple countries. They are now looking for a new Global Contact Centre Director to lead their customer operation

Description

Operational Leadership - Lead a multi site contact centre operation spanning multiple countries and time zones, to deliver world class customer service during every interaction, delivering against pre agreed KPI's and SLA's

Strategic Implementation - Create, implement and drive the CX strategy across the group, in line with organisation objectives, driving efficiency, commercial performance and customer satisfaction
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