Responsibilities

• Lead and manage all leverage operations activities within the team, ensuring required support for Customer Service functions.
• Drive operational excellence by standardizing processes, implementing best practices, and driving automation to enhance efficiency.
• Establish team objectives in line with Customer Service, Business, and Company goals and be accountable for the associated team results.
• Manage the daily operations of the team to ensure efficiency and productivity within the team.
• Monitor, allocate, and adjust workload across the team on an ongoing basis.
• Coach, manage, and nurture the development of leveraged operations professionals, partnering with the Global Learning & Development Leader to identify and track ongoing training needs.
• Understand, monitor, and analyze operational metrics as they relate to the team, identifying performance gaps and process deviations for targeted improvement....