**Job Summary****_ Responsibilities: _**- Manages English support Community for- ** Quality Assurance Management**:Implement (possibly using AI-powered) quality management to continuously improve community engagement and service levels/customer commitments.Conduct comprehensive audits (100%) of community interactions, including forum posts, responses, and user engagements, ensuring compliance and the accuracy/quality of solutions.Identify gaps in content/boards, and TKBs (Tribal Knowledge base articles) based on insights from intent-based analysis and collaborate with SMEs to create and refine content.
**Knowledge Base Optimization**:Review ( along with NLP AI recommendations) for relevant knowledge base articles to improve user experience and self-service capabilities.Collaborate with SMEs and experts to create and enhance the knowledge base.
**Community Listening**:Create listening dashboards for the community to gather insights and feedback, perform competitor analysis, a...