Responsibilities

• Deliver Global Control Tower support for Princess Polly across all three regions, ensuring accurate and timely compilation, validation, and reporting of operational data
• Support ASN processes and landed cost reporting, including system integration and detailed reporting by SKU and Purchase Order (PO)
• Perform KPI tracking, reason code analysis, and compliance monitoring, including POD (Proof of Delivery) accuracy, POD date timeliness, and milestone performance measurement
• Proactively resolve operational queries and disputes with branches across countries and regions, ensuring timely and effective resolution
• Effectively plan and manage workload, working collaboratively within a high-performing team while coordinating with both internal team and external customer
• Maintain high-quality communication with global freight forwarding branches and senior management, taking initiative to address challenges, ...