Elevate customer engagement as a Global Principal Advisor for Underground for Brunel in the Mining industry. Foster long-term relationships and drive success in digital reality solutions for mining clients.
This strategic role within the Customer Success department demands significant mining expertise. You will act as a subject matter expert while collaborating with Account Managers and Business Development Managers to tailor technology solutions for clients. Your aim will be to enhance customer loyalty and ensure successful deployments, combining adoption metrics with value delivery.
Key Responsibilities:
• Define and scope technology solutions for mining clients
• Build reference sites for Underground products regionally
• Generate success stories and business outcome case studies
• Develop continuous improvement and deployment strategies
• Mentor the Customer Success team and enhance capabilities
Requirements:
• 10+ years of practical mining experience in ...