Take on the role of Global Process Owner at Equinix, where you will leverage data and technology to enhance customer success processes. Collaborate across teams to implement impactful solutions that drive growth.
Equinix invites an experienced leader to focus on customer lifecycle improvement. With over 10 years in Customer Transformation or Operations, you'll refine scalable models in areas like onboarding, engagement, and retention. This role demands a strong understanding of recurring revenue models and requires a strategic mindset to influence key decisions effectively.
Key Responsibilities:
• Identify high-impact customer lifecycle process improvements
• Lead design and documentation of global process standards
• Collaborate with teams for effective implementation of initiatives
• Measure the impact of changes using defined success metrics
• Partner with leadership for continuous process enhancement
Requirements:
• 10+ years in Customer Success or Operat...