HCLTech in Finland is seeking a Service Desk Analyst to be the first point of contact for end users, handling incidents and requests across phone, email and chat. You will log, troubleshoot, and resolve Level 1 issues while ensuring timely escalation in a dynamic, global support environment.

The role emphasizes following SOPs, maintaining SLA compliance, and delivering professional customer support. Ideal candidates have up to 2 years of Service Desk experience, ITIL awareness, and clear English