Job Description Summary

Global Technical Support Engineer in the Mexico City Office of the Integral Merchant Services Organization.

Requires technical understanding of PayPal's products and ability to analyze and resolve live technical and integration issues. Provides services to PayPal merchants, developers and internal teammates.

Responsibilities

• Quickly reproduce issues, identify and resolve technical problems ranging from network issues, connection method errors, and payment processing issues.
• Work directly with developers, merchants, and internal teams on post-integration issues to provide technical support, consulting and best practices.
• Install and configure payment APIs and commerce products.
• Conduct test scenarios with code, software, hardware, devices and endpoints.
• Communicate technical issues to PayPal merchants and internal departments.
• Identify irregularities in functionality and unexp...