Role Cloud Operations Job Level/ Designation M3 Function / Department Central Operations Group-Active Operations Location Mumbai Job Purpose To ensure 100% availability of the deployed cloud infrastructure. Streamline cloud operational processes to ensure healthy and robust network. Achieve set benchmarks for cloud KPI’s Facilitate technology discussions, prioritization and governance to ensure timely execution Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT. Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score. Work towards automation for various routine activities to reduce manual interventions and increase efficiency. Product / Vendor Governance to support prope...