SUMMARY

The Governance & Analytics Manager is responsible for providing business support in areas including but not limited to service delivery governance, service level performance measurement, management of account level change process, business intelligence, data analytics, and identifying and developing value creation opportunities for the client. This role will support in the development and implementation of Innovation Scenarios on behalf of the Account Leadership, with a strong focus on continuous improvement of key business process, systems and tools implementation.

KEY DUTIES & RESPONSIBILITIES

Governance

• Prepares governance and performance materials including client reports.
• Collaborates with relevant stakeholders to ensure data integrity of operations data within applicable databases for assigned account.
• Participates in client meetings to discuss client requirements. Develops a...