Job Purpose:
Grid Manager will be responsible for all major KPIs of Sales, Revenue, Business Development, Mobile Broadband, Trade Visibility, Channel Universe Development, Cell sites utilization in that particular Grid. Job Responsibilities:
Sales:
Concentrate on revenue growth from 3G and 4G sales including handset sales by deploying new smartphone shops and enhance the quality of existing retailers/ smartphone shops;
To ensure quality of gross ads, 3G/4G gross add;
To ensure Channel Expansion (SIM Selling, ML, VAS, MNP, MBB, ECATs, Postpaid) by identification of high potential areas within the grid;
Ensure that timely purchase orders are placed by franchises to ensure availability of stock at all times.
Customer Services:
Handle end-to-end complaint management, CSI monitoring, quality assurance and customer experience management at franchise;
Visibility: coordinate for trade marketing activities regarding brand visibility, BTL activities, trade promotions, ...