Become a Transformation Expert within Manulife's Group Benefits Operations. Utilize your Six Sigma Black Belt to lead impactful process improvements and drive operational excellence.
This hybrid consultancy role involves owning end-to-end improvement initiatives and influencing cross-functional teams to achieve measurable enhancements. You'll focus on data-driven problem solving to refine processes and elevate both customer and employee experiences. Your contributions will be pivotal in ensuring sustained operational success.
Key Responsibilities:
• Lead process initiatives aligned with Group Benefits operations objectives
• Utilize DMAIC to dissect and improve complex processes
• Map value streams to enhance operational flow and reduce waste
• Analyze data to set performance benchmarks and track improvements
• Collaborate with technology teams for automation implementation
Requirements:
• Required: Six Sigma Black Belt certification
• Over 5 years of rele...