Your Job

Group Customer Service Manager

Molex is seeking a Group Customer Service Manager to lead the Customer Service team in Taiwan. This role drives service strategy, operational excellence, process improvement and customer experience while partnering with Sales, GS&OP, Supply Chain, Logistics, Finance, CQA, factories and regional Customer Service leaders.

This role will be in Taiwan and responsible the team inside and outside Taiwan (Hong Kong, Shenzhen)

Our Team

Our team: Customer Service, working closely with Sales, GS&OP, Supply Chain, Logistics, Finance, CQA, factories and other regional Customer Service teams.

Key stakeholders: customers, sales managers, demand and supply planners, SCOE/GCE teams, logistics partners and factory teams.

What You Will Do (Job Description)

• Lead, coach and develop the Customer Service team while ensuring compliance with PBM guiding principles, Molex policies and local requirements.

• Manage...