Opening for Asst Manager - Operations with a Reputed MNC- Hyderabad Location: Hyderabad Responsible for the end-to-end operations delivery Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations Be part of SLA discussion and ensure adherence to SLAs and improveoperational performance Identify process improvement areas and take initiatives to improveoperational metrics like productivity, quality, TAT, etc Provide coaching and feedback to team members to enable them to improve their performance Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Drive reward and recognition activity on the floor Client management and drive client feedback Ensure compliance with internal policies and procedures, external regulations and information security standards Liaise with sales and solution design team to grow the account in similar lines of business Create a workforce requireme...