What you'll be doing:

Incident Monitoring & Response

• 24/7 monitoring of critical event management platforms, security incidents, alerts and intelligence products
• Serve as the primary point of contact for clients during active security incidents and emergencies
• Triage and coordinate responses to a range of incidents including employee emergencies, critical events and crisis and incident scenarios
• Manage the full incident lifecycle through escalation, coordination, resolution and post incident review

Client & Stakeholder Communication

• Liaise professionally with clients, on site and on the ground security teams, and third-party providers to facilitate effective crisis responses
• Communicate timely, accurate incident notifications and updates to clients and internal stakeholders
• Use Mass Communications tools to ensure timely and appropriate escalation to criti...