Primary Details

Time Type: Full time

Worker Type: Employee

This role is responsible for end-to-end claims management. This includes making decisions on claim outcome, declining claims, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers and claim finalization. This role is also responsible for keeping portfolios compliant to SLAs measured.

Primary Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations and regulations
• Ensure compliance within delegated authority limits
• Adherence to triage/ transfer guidelines
• Provide feedback to claims handler on necessary action/ activity on claim
• Maintain effective communication with customers
• Accurately and completely respond to customer’s queries on claims/ on a specific claim
• Settle fast track claims where invoices are already made available by customer ...