**Duties and Responsibilities**

As Guest Experience Maker (GEM), I will assume full responsibility for the efficient operation in the following:

Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.

Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.

Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.

Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.

Offer welcome drink and cold towel on arrival.

Escort guests accordingly throughout the resort.

Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.

Knowledge of fire & safety procedures and exits.

Upsell all resort, spa, and res...