Overview Guest Experience Manager – Bush Experience Location: Mpumalanga; Ehlanzeni District, Hazyview Job Type: Permanent; Full-Time Primary Industry: Travel; Leisure, Tourism and Hospitality Secondary Industry: Travel; Leisure, Tourism and Hospitality Responsibilities Lead and manage the guest experience function to ensure excellence in service delivery throughout the guest journey. Develop, implement and monitor guest engagement strategies that align with the organisation’s brand values and business objectives. Manage guest feedback, responding promptly and effectively to enquiries, concerns and compliments to uphold high satisfaction levels. Coordinate with operational departments including accommodation, food and beverage, safari guides, and transport to ensure a cohesive and seamless guest experience. Train, mentor and supervise guest-facing staff to maintain professional standards and promote a culture of exceptional hospitality. Analyse guest experience data and reports to iden...