Job Summary We are seeking a warm and attentive Guest Experience Specialist (Front Office) to join our team. This role is responsible for delivering professional check-in and check-out services, supporting guest recognition programs, and ensuring a seamless and enjoyable stay for all guests. You’ll play a key role in creating positive first impressions and contributing to overall guest satisfaction and loyalty.
Key Responsibilities - Perform efficient and professional check-in and check-out procedures.
- Promote upselling opportunities and maintain awareness of resort-wide sales initiatives.
- Maintain effective communication within the Front Office and with other departments, especially Housekeeping.
- Handle guest complaints and feedback promptly and professionally.
- Provide information on local attractions, restaurants, and city directions.
Requirements - Minimum GCE ‘O’ Level or equivalent.
- Min...