Key Responsibilities

+ Enhances personal recognition and prompt attentions to guests from their arrivals through their departure.

+ Checking guest profile

+ Preparing guest registration card

+ Calling guest by name

+ Escorting the guest to his room upon arrival.

+ Calling guest during his stay

+ Bidding farewell upon departure
+ Provides VIPs and SCC members the specials treatment they except.
+ V 1 level
+ V 2 level
+ V3 level
+ V4 level
+ SCCs treatment
+ SCCe treatment
+ SCCa treatment
+ First timer treatment
+ Updates Guest History files on a regular basis.
+ Updating guest preferences
+ Updating guest profile
+ Updating VIP levels
+ Updating guest remarks(GSS)
+ Reviews next day’s arrivals for unsuspected VIPs
+ Checking next day arrivals for unexpected VIPs
+ Prepares and supervises the distribution of guest amenities, welcome letters and fruit baskets.
+ Preparing...