Qualifications

• Preferably 2-3 years shipboard experience in a similar position and in an international five‑star luxurious establishment.
• Excellent fluent English (verbal and written) and ability to give/receive instructions and engage with guests and crew.
• Conversational in additional language (German, French, Spanish, Mandarin).
• Good working knowledge of Microsoft applications, Fidelio and hotel operating systems.
• Proactive approach to problem solving.
• Sensitivity to cultural differences and ability to work in a variety of cultural contexts.
• Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse workforce.

Duties and Responsibilities

• Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times – Personalized Customer Services.
• Ensures that all guest requests, enquiries and complai...