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Guest Relations Agent

Company

Accor Hotels

Location

dubai, dubai

Posted

July 10, 2026

Position Overview

            Job Description  Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. 
Keep Mis‑en‑place ready for VIP arrival (Reg.‑cards, room keys, welcome drink) 
Register and process check in/out for all VIPs guests efficiently and professionally. 
Escort VIP guests to their rooms. 
Update guest information into the computer after a complete check in. 
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. 
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed 
Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time 
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediate follow up 
Handle issuance of guest room key cards a...
        

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Guest Relations Agent

Position Overview

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