Guest Experience & Service:

• Welcome guests upon arrival with warmth professionalism and a genuine smile.

• Conduct personalized check-in and check-out procedures ensuring efficiency and accuracy.

• Maintain an updated record of guest preferences and special requests to enhance personalized service.

• Anticipate guest needs and handle inquiries complaints and feedback promptly and professionally.

• Coordinate with other departments (Housekeeping Food & Beverage Concierge Spa etc.) to ensure guest satisfaction.

• Ensure all VIP guests receive special attention amenities and recognition throughout their stay.

Communication & Coordination:

• Maintain effective communication with Front Office Concierge and Guest Services teams.

• Update and communicate guest feedback and preferences to relevant departments.

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