The Guest Relations Agent is responsible for delivering exceptional personalized service to guests throughout their stay. This role acts as a key point of contact for VIPs repeat guests and international travelersparticularly Russian or German-speaking guestsensuring their needs are anticipated and fulfilled. The Guest Relations Agent enhances the overall guest experience by managing requests assisting with inquiries and maintaining strong communication with all departments.

• Provide a warm welcome and personalized service to guests upon arrival during their stay and at departure.
• Assist Russian and/or German-speaking guests with all inquiries requests and concerns.
• Handle pre-arrival preparations including coordinating amenities preferences and special requests.
• Escort guests to their rooms and provide detailed information about hotel facilities services and local attractions.
• Manage VIP and repeat guest lists ensuring consistent deliv...