EOE/AA/Disabled/Veterans

A Guest Relations Agentengages with our VIP Guests throughout the entire hospitality experience. From checkin to checkout the Guest Relations Agentis always prepared to respond to VIP Guest requests at concierge during promotional activities and more.

What will I be doing

As a Guest Relations Agent you will serve on the Front Office Team which is the main connection between the Guest the hotel and the various hotel departments. A Guest Relations Agenttruly influences the first impressions of our VIP Guests and therefore is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest checkin and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the checkin process of VIP Guests including serving as an escort to the VIP Guest room
• ...