We are hiring Guest Relations Officer who will ensure excellent guest experiences, handle inquiries and complaints, and provide personalized seamless service that enhances the hotel’s reputation and guest satisfaction.

Key Responsibilities

• Welcome and assist guests during check-in and check-out
• Handle guest inquiries, complaints, and special requests efficiently
• Coordinate with front office, housekeeping, F&B, and other departments for smooth service
• Maintain records of VIP guests and ensure personalized attention
• Provide information about hotel services, facilities, and local attractions
• Monitor guest feedback and implement service improvements
• Resolve guest issues promptly to ensure high satisfaction

CANDIDATE CAN SEND THEIR CV TO EMAIL: