Understand each guest’s needs and preferences to provide personalized service.
Coordinate reservation requests with the team.
Contribute to the smooth and efficient running of the guest experience journey.
Establishes and maintains positive customer contact at the restaurant/club.
Recognizing VIP and regular guests.
Communicates guest’s comments to the Guest Relations Managers.
Actively seek feedback from guests to identify areas of improvement.
Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
Responsible for the general upkeep of the restaurant/clubs and facilities – identifying them to ensure all VIPs and guests are being always provided the best experience.
Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person.
Performs all other ad...
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