a&o Hostels GmbH & Co. KG, Adalbertstraße 50, 10179, Berlin, Germany

We are seeking an enthusiastic, travel-loving Guest Relations Trainer to champion our service excellence standards.

In this role, you will be responsible for designing and delivering training that empowers our guest-facing teams at our properties to deliver unforgettable guest experiences. You will act as a mentor, coach, brand ambassador and an auditor, ensuring every team member embodies our commitment to hospitality.

YOUR BENEFITS

75%–90% discount on private stays at all a&o hostels (depending on length of service)

Attractive corporate benefits, as well as discounted leisure activities and events

Subsidized language courses

Subsidized company pension plan

100% coverage of your public transportation costs (Jobticket)

Support for your professional development through various training programs