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Guest Service Agent

Company

MERCURE

Location

Abu Dhabi, Abu Dhabi

Posted

June 21, 2026

Position Overview

Job Description

  • Welcome and check-in guests, ensuring a smooth and personalized arrival experience
  • Handle guest inquiries and requests promptly and efficiently
  • Process check-outs and manage billing accurately
  • Provide information about hotel amenities, local attractions, and services
  • Interact with different departments on a daily basis to ensure that our guests have a seamless experience
  • Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
  • Maintain a clean and organized front desk area
  • Ensure compliance with hotel policies and safety procedures
  • Participate in training sessions and team meetings to enhance service quality.

Qualifications

  • Excellent communication skills with a friendly and professional demeanor. Fluency in English & Arabic; additional languages are a plus.
  • Strong cust...

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