As the Guest Services Manager, you will be the focal point for directing our Guest Satisfaction initiatives and oversee the operations of our Front Office. The GSM assures that all team members deliver the finest customer service to all our guests and will personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. As a GSM, you are responsible for assuring property operation meets internal audit standards, which includes but is not limited to coordinating guest and group transportation needs, monitoring payroll hours and reports, completing reports and paperwork, coordinating the arrival and departure of all tour and organized groups and handling any other front office tasks.

Responsibilities

·       Spot checking of guest and public areas to ensure standards are maintained

·       Supervise and ensure completion of all duties of Front Office staf...