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Guest Service Officer (Call Centre)

Company

AccorHotel

Location

business bay, dubai

Posted

July 16, 2026

Position Overview

  • Consistently offer professional friendly and engaging service.
  • Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.
  • Promptly answer telephone calls and emails addressing callers and senders in a clear friendly and courteous tone of voice.
  • Take ownership of the callers request and ensure follow up according to the hotels standards
  • Have a sufficient working knowledge of all departments in particular Housekeeping Front Office and Engineering.
  • Answer all incoming IRD (In-Room Dining) calls promptly and courteously following hotel telephone etiquette and service standards.
  • Take accurate F&B orders from guests ensuring clarity and confirming special dietary requests allergies or preferences.
  • Dispatch all orders and guest requests promptly to the Kitchen and coordinate with service staff for execution.
  • Maintain information confidentiality.
  • P...

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