To be a Heartist of the Front Office and of the hotel in and outside the work place.
To always keep the working area clean and well maintained.
To properly use the telephone etiquette as per Sofitel standards.
To attend all guests approaching the front desk in the procedure of check-in/check-out inquiries key handling and all related matters respecting the hotel standards and procedures.
To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
To personally greet and escort the guests rather than pointing out directions.
To respect the privacy of the guests and the confidentiality of the information.
To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied and recording it.
To call the supervisor or manager for advice in serious cases or if an approval is required.
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