The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision‑making abilities. Maintaining a high level of professional appearance and demeanor always. Enhances department and company reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Hiring Requirements - Minimum one year of experience in a customer contact position within the hotel field or related industry.
- Minimum one year of cash handling experience, and understanding of U.S. currency and exchange rates.
- Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
- Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate reso...