Title: GUEST SERVICE SUPERVISOR Location: United States-Rhode Island-Newport Job Number: 260002DI Job Summary: · Supervises subordinate NEXCOM Hospitality Group NHG staff responsible for daily operations of the front desk. Keeps appropriate management in chain of command abreast of situations that exceed the span of authority necessary to implement correction actions. Duties and Responsibilities: · Responsible for NNHG front desk operations to include lobby appearance guest service office operations etc. Required to work all shifts including holidays as scheduled. · Communicates with all NHG personnel and chain of command concerning operations guest issues or situations that exceed span of authority and require elevation to immediate supervisor. · Utilizes various modes of communication to assists guests in person via telephone email etc. to secure room reservations and or cancellations payments inquiries check-in check-out authorizing patron verific...