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Guest Services Agent (Call Centre)

Company

PARKROYAL COLLECTION MARINA BAY, SINGAPORE

Location

singapore, singapore

Posted

July 15, 2026

Position Overview

Job Description
  • Attend to all incoming calls to the parties concerned in a fast, accurate and courteous manner.
  • Ensure that Telephone Courtesy and Techniques are put into practice.
  • Ensure the On-Hold Music for the call waiting guest and voicemail are in good working condition.
  • Regular check on One Connect / Enquiries and Dining Emails.
  • Record and program all wake-up call requests. Ensure that all wake-up call requests are promptly executed.
  • Check and ensure that all equipment in the department is in good working condition. Record down all the fault matters and rectified within the day.
  • Input restaurant bookings in Table Check System and confirm restaurant reservations or special requests with respective outlets.
  • Ensure that all service requests have been assigned and looked after. Courtesy calls to be given.
  • Handle special guests' requests.
  • Ensure major occurrence being updated in...

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