Responsible for maintaining the Legendary Quality Experience – LQE
To meet and greet guests upon arrival at the Main lobby
To ensure all rooms assigned for arrivals are ready prior to guest’s arrival
Ensure all bills for Mandarin Oriental Club floor guests are updated and correctly posted prior to guests’ departure
Provide quality service, with colleagues as well as guests by responding to their requests promptly, efficient and courteous manner during check-in and check-out and during their stay
Adhere to hotel policies strictly regarding the use of cash banks
Check cash float at the beginning and the end of every shift ensuring at all times that the amount are correct
Check and ensure that all guest’s bills are charged and posted to the correct folio and accurately
Communicate clearly with Guest Services Agents, Housekeeping, Room Service, Duty Manager and Accounts Department so as to keep queries minimum ...
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