Guest Services Assistant


POSITION: Guest Services Assistant

DEPARTMENT: Event ServicesREPORTS TO: Manager of Event ServicesFLSA STATUS: Part-time Hourly, Non-Exempt



SUMMARY

The Guest Services Assistant will be responsible for providing world class customer service and hospitality to all guests. This individual understands that they have the ability to impact each guest's experience and does everything that they can to enhance the experience while abiding by company policies.


ESSENTIAL DUTIES AND RESPONSIBILITIES

+ Meet and greet all guests, check for valid tickets when necessary.

+ Be personal and proactive in providing assistance to all guests with the highest level of customer service and hospitality.

+ Assist guests by providing accurate directions to seating sections and key attractions within the Arena

+ Establish and maintain cooperative relationships with those contacte...