Guest Services Manager

We are currently hiring a Guest Services Manager to join our dynamic team. The role is responsible for all aspects of the daily operations of the front office in a hotel environment and plays a crucial role in setting the tone for each guest who walks through our doors. The manager will develop and coordinate programs to optimize guest satisfaction, product quality, and revenue opportunities, and ensure the property’s ongoing competitiveness in the market. Support and training are provided to the Guest Services team in all areas of operations, including arrivals, departures, reservations, and night audit processes.

The Guest Service Manager provides direct support to the team members on all front‑desk operations. The team leads the guest experience and provides the first impression of the property. A key responsibility is training and coaching the team to ensure consistent guest service and experience. The manager is an engaging, inclusive...