Guest Services Officer - (Japanese Speaking) - SP

Department: Guest Svc

Employment Type: Fixed Term Contract

Location: Central & South America - SP

Key Responsibilities

• Consistently assists the Guest Services teams with daily operational inquiries from Japanese-speaking passengers.
• Provides a positive first impression to every passenger and staff member through a warm, welcoming greeting.
• Consistently maintains high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all passengers, with a particular focus on Japanese-speaking passengers.
• Promptly and meaningfully addresses and acts upon all passenger inquiries regarding onboard amenities and services, with a focus on Japanese-speaking passengers.
• Ensures all complaints from non-English-speaking passengers are listened to with empathy and understoo...