The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

Major Duties and Responsibilities

• Registers guests and assigns rooms, accommodating special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations/guest arrival.
• Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of...